1Acceptance of Agreement & Eligibility
By registering an account, accessing, or using WiFlow ("Service", "Platform", "we", "us", "our"), you ("Customer", "User", "you") agree to be bound legally by these Terms and Conditions. If you are entering into this agreement on behalf of a company, partnership, or legal entity, you represent and warrant that you possess the full authority to bind that entity.
You must be at least 18 years of age and possess the legal capacity to form a binding contract under applicable laws to register and utilize the Service.
2Meta Platforms & WhatsApp Cloud API Compliance
WiFlow operates utilizing the official Meta WhatsApp Business Cloud API. You acknowledge and agree that your usage is additionally subject to Meta's published policies, including:
- WhatsApp Business Messaging Policy: Strict adherence to customer opt-in requirements and transactional guidelines.
- WhatsApp Commerce Policy: Absolute prohibition of regulated, counterfeit, adult, or illegal products/services.
- Meta Platform Terms: Adherence to data security, user consent, and token privacy protocols.
Any violation of Meta policies that results in warning flags or tier limitations from Meta is solely the responsibility of the Customer.
3Customer Opt-In & Anti-Spam Policy
You explicitly agree that you will only send WhatsApp broadcast campaigns, promotional messages, and notifications to end-users who have provided valid, affirmative opt-in consent to receive communications from your business.
Sending unsolicited messages (spam), scraped phone lists, purchased databases, or deceptive phishing content will result in immediate termination of your WiFlow account without refund.
4Subscription Fees, Pass-Through Billing & Cancellations
Subscription Fees: WiFlow subscriptions are billed on a recurring monthly or annual basis depending on your selected tier (Starter, Growth, Agency). Payments are non-refundable once the 14-day free trial period has concluded.
Meta Conversation Fees: WiFlow passes Meta conversation costs directly to the Customer with zero platform markup. You are responsible for maintaining a valid payment method on your Meta Business Manager account for per-conversation billing.
Cancellation: You may cancel your subscription at any time through your dashboard settings. Your access will remain active until the end of your current paid billing period.
5Intellectual Property & Customer Data Ownership
WiFlow Ownership: The WiFlow platform, XYFlow workflow algorithms, user interfaces, branding, software code, and documentation remain the exclusive intellectual property of WiFlow and its licensors.
Customer Data: You retain complete ownership of all customer contacts, booking logs, conversation transcripts, and uploaded business documents. WiFlow does not sell, license, or share your proprietary business data with third parties.
6Service Availability & Limitation of Liability
While we target a 99.9% uptime for our cloud servers, WiFlow is not liable for service interruptions caused by Meta WhatsApp Cloud API outages, internet disruptions, force majeure events, or changes in third-party platform regulations.
To the maximum extent permitted by applicable law, in no event shall WiFlow be liable for indirect, punitive, incidental, or consequential damages resulting from lost profits, customer downtime, or data corruption.
7Contact & Legal Governance
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction of incorporation. For questions or legal notices regarding these Terms, contact our legal counsel at:
[email protected] • WiFlow Technologies Inc.